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Shipping Policy
Shipping Costs
We offer free shipping on orders over €450. For orders below this amount, shipping costs will be calculated at checkout based on the delivery address and shipping method selected.
Delivery Time
Delivery times vary by product and range between 3 to 21 days for both domestic and international orders. Please refer to the delivery estimate at the bottom of each product page for specific information. Once your order has been shipped, you will receive a confirmation email with a tracking number to follow your package.
International Shipping
For international orders, additional customs duties, taxes, and fees may apply. These costs are the responsibility of the customer and vary by country.
Refund Policy
We want you to be satisfied with your purchase. If for any reason you are not, we offer returns or exchanges within 14 days of receiving your order, subject to the following conditions:
Return Policy
• Hair extensions must be unused, unopened, and undamaged. They must be in their original packaging.
• Return requests must be made within 14 days of receiving the order.
• Customers are responsible for return shipping costs unless the product is defective or incorrectly delivered.
• Once the return is received and inspected, you will receive a confirmation email. If your return is approved, the refund will be processed within 7 business days to the original payment method.
Non-Returnable Products
Due to hygiene reasons, we cannot accept returns or exchanges for opened or used hair extensions.
Exchange Policy
If you received the wrong product or discovered a defect, please contact us within 14 days of receiving the item. We will arrange for a replacement product or resolve the issue to your satisfaction.
Contact Information
For returns or questions about your order, please contact our customer service at: